Ready-to-Use Career Ladders

Customer Success Agent (Tech)

Career ladder for technical Customer Success Agents, covering four levels from Support Agent (L1) through Staff Technical Support Agent (L4). Competencies include Technical Knowledge & Troubleshooting, Customer Communication & Empathy, Product Expertise & Enablement, Process & Documentation, Collaboration & Escalation, Independence, and Impact & Influence.

Customer Success Manager

Career ladder for Customer Success Managers, covering four levels from Associate CSM (L1) through Principal CSM (L4). Competencies include Customer Relationship & Account Management, Product Adoption & Value Realization, Renewal & Expansion, Strategic Thinking & Business Acumen, Communication & Stakeholder Management, Leadership & Mentorship, Independence, and Impact & Influence.

Engineering Leadership

Career ladder for Engineering management roles, covering four levels from Engineering Manager (M1) through VP of Engineering (M4). Competencies include Technical Judgment & Strategy, Delivery & Operational Excellence, Communication & Collaboration, People Leadership & Talent Development, Independence, and Impact & Influence.

Product Design Leadership

Career ladder for Product Design management roles, covering four levels from Design Manager (M1) through VP of Product Design (M4). Competencies include Product Strategy, Craft & Execution, Communication & Collaboration, People Leadership & Talent Development, Independence, and Impact & Influence.

Product Designer

Career ladder for individual contributor Product Designers, covering five levels from Associate (L1) through Principal (L5). Competencies include Product Strategy, Craft & Execution, Communication & Collaboration, Leadership & Mentorship, Independence, and Impact & Influence.

Product Management Leadership

Career ladder for Product Management leadership roles, covering four levels from Group PM (M1) through Chief Product Officer (M4). Competencies include Product Strategy & Business Acumen, Customer Insight & Market Intelligence, Execution & Operational Excellence, Data-Driven Decision Making, Communication & Stakeholder Management, People Leadership & Talent Development, Independence, and Impact & Influence.

Product Manager

Career ladder for individual contributor Product Managers, covering five levels from Associate PM (L1) through Principal PM (L5). Competencies include Product Strategy & Vision, Customer Insight & Discovery, Product Execution & Delivery, Data & Analytical Thinking, Communication & Stakeholder Management, Leadership & Mentorship, Independence, and Impact & Influence.

Software Engineer

Career ladder for individual contributor Software Engineers, covering five levels from Junior (L1) through Principal (L5). Competencies include Technical Skill & Architecture, Code Quality & Engineering Practices, Problem Solving & Delivery, Communication & Collaboration, Leadership & Mentorship, Independence, and Impact & Influence.